Job Description

Job Description

Job Description

Company Description

Located in the heart of Aspen, Hotel Jerome, Auberge Collection, is one of the great hotels of the American West. The 135-year-old historic landmark, listed in the National Register of Historic Places, offers luxurious, contemporary accommodations and modern amenities that pay homage to the property’s iconic mountain spirit. The hotel’s two luxurious Residential Penthouses offer everything from private elevator entrances to spectacular mountain views. Sophisticated amenities include the legendary J-Bar, lauded as an Aspen institution; Michelin Guide-recommended Prospect; the après-ski favorite, the Living Room bar and lounge; the sultry underground speakeasy, Bad Harriet; the award-winning Yarrow spa; state-of-the-art fitness facilities; a ski concierge; and a heated outdoor pool and hot tub overlooking Aspen Mountain.

For more information: auberge.com/hotel-jerome

Follow Hotel Jerome on Facebook and Instagram @HotelJeromeAuberge

The targeted compensation for this full time year round, exempt position is $70,000/year. The position offers a competitive compensation package presented by Auberge Collection and is eligible for an annual incentive bonus.

Elevate the art of creating unforgettable moments as Experience Curator at Hotel Jerome in Aspen. This on-site position plays a crucial role in developing and delivering unique experiences, with a strong focus on operations and a passion for bringing the property’s iconic Soul of the Place to life. 

The ideal candidate will possess a strong entrepreneurial spirit and be a self-motivated team player who is communicative, creative, innovative, and willing to take initiative to implement change.

Elevate the art of creating unforgettable moments as Experience Curator at Hotel Jerome in Aspen. This on-site position plays a crucial role in developing and delivering unique experiences, with a strong focus on operations and a passion for bringing the property’s iconic Soul of the Place to life. 

The ideal candidate will possess a strong entrepreneurial spirit and be a self-motivated team player who is communicative, creative, innovative, and willing to take initiative to implement change.

Programming & Experiences

• Execute partnerships, programming, events, and special projects as directed by the marketing team on annual and seasonal experience strategies that align with business objectives and our Soul of the Place. 

• Create comprehensive Banquet Event Orders or Standard Operating Procedures to ensure experiences & events are launched at a high quality and with internal alignment.

• Serve as the project lead for all experience projects. This is the point person who communicates and collaborates with inter-departmental teams to project manage, operationalize, align on logistics, and coordinate events, programming, and experiences, ensuring timeline and execution are on point and consistent.

• Manage relationships with local partners and vendors. Serve as local ambassador and network to find new local partners that can help bring the soul of the place to life.

• Communicate with local vendors and hosts as needed for smooth operations. Manage invoices, set up new vendor accounts, and handle any partner rooms.

Internal Communications & Training 

• Strategically develop ways to turn our team members into the best experience storytellers who sell more experiences. This includes thinking about heart of house communications, team member trialing experiences, and rallies.

• Share information, collateral, and details about all experiences and activations with internal teams:

  • Join AM and department rallies to receive updates on upcoming programming, new experiences, and more.

  • Schedule regular meetings with sales, reservations, concierge/itinerary designers, and front office teams to update on upcoming events, programming, etc.

• Promote new experiences and events with enthusiasm, inspiring team members to understand why we do them and the essence of the place. 

Calendars & Collateral 

• Update website, special collateral, property signage, and calendars in partnership with the marketing team

• Purchasing, organizing, managing experience inventory, and storage

• Maintain experience venues, addressing and following up on maintenance & repair issues, and organizing storage areas with the property team

• Miscellaneous creative projects and brand maintenance throughout the property as needed

Experience Marketing 

• Ensure all available experiences are published and bookable. 

• Capture videos/content of experiences + events

• Draft Alice text messages regarding programming/experiences

• Join PR calls to communicate updates on upcoming programming, new experiences, etc, for external media outreach

• Collaborate with the marketing team to ensure reservations are confirmed (for rooms, dining, spa, experiences, etc.) and that itineraries are created for all Tastemaker/Media visits

• Ensure proper VIP forms and information are shared with the property team 

• Act as a tour guide for media guests and VIPs as needed

Guest Journey

• Work with the marketing, digital, and concierge teams to ensure the pre-arrival journey includes experience touchpoints

• Support the implementation and Standard Operating Procedures of all guest amenities, including turndown, welcome & departure, as well as special occasions 

• Identify opportunities to improve further, customize, or personalize a guest's experience based on guest feedback and strategic opportunities to further bring the soul of the place to life

• Ensure property represents the soul of the place through OS&E and is maintained via music, flowers, and decor. Flag and propose solutions for items that are not bringing the soul of the place to life

• Clear, enthusiastic, and strong communicator, able to work collaboratively and support cross-functional project teams

• Ability to take ideas from initiation to execution; adapt and revise plans as developments necessitate in real time

• Independent worker who can be a leader and a property ambassador for the marketing team

• Excellent verbal, written, presentation, and interpersonal communication skills

• Strong attention to detail, ability to multitask, and manage time efficiently

• A passion for visual excellence and consistency

• Ability to work a flexible schedule, including weekends and holidays, according to department needs

• Computer Literate; Microsoft Word, Excel, PowerPoint, Google Mail, and Google Docs

• Proficiency with Canva and/or Adobe Creative Suite is a plus: InDesign, Photoshop 

• A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Collection career page. The application deadline for this position is December 1st, 2025.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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