Job Description

Job Description

Job Description

Department Overview

The Catering and Events Department is responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.

Position Statement

As an Event Service Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.

Position Summary

As a Team Member, your essential functions in this role include such things as:

• Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
• Directly serve on site group and catering customers in a proactive manner.
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs
• Regular attendance

Required Qualifications:

• Minimum Education: High School Degree/GED
• Minimum Years of Experience: one (1) year Hospitality related experience
• Core Competencies including but not limited to:
  • Writing-Communicating effectively in writing as appropriate for the needs of the audience.
  • Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
  • Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
  • Creativity- The ability to come up with creative ways to solve a problem.

• Management Competencies including but not limited to:
  • Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment o Building Trust- Ability to interact with others in an honest, fair, and respectful way while giving others confidence in one's intentions and those of the organization.
  • Communication- Skilled at clearly conveying information and ideas.
  • Customer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
  • Empathy- Ability to engage with Team Members through direct and meaningful interactions, leading by example
  • High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
  • Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
  • Decision Making/Problem Solving: Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
  • Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
  • Technical / Professional Knowledge and Skills – Demonstrates a satisfactory level of position-related technical knowledge and skills.

Preferred Qualifications:

• CMP certification
• Bachelor's Degree

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