Job Description

Job Description

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.

Our client, an investment firm, is seeking a Desktop Support Technician to join their team in San Francisco, CA!

Responsibilities

• Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups.
• Troubleshoot and resolve issues in a Windows-focused environment , including desktops, laptops, printers, and peripherals.
• Manage and support user accounts, password resets, and group memberships in Active Directory .
• Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Assist with remote connectivity issues such as VPN, MFA, and mobile device setup.
• Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting.
• Help with new hire onboarding, workstation setup, and basic hardware deployments.
• Maintain accurate documentation of issues, fixes, and processes in the knowledge base.
• Deliver white-glove customer service , ensuring employees, executives, and high net-worth individuals have a smooth technology experience.

Qualifications:

• 2+ years of IT support or help desk experience (corporate or professional services experience is a plus).
• Hands-on experience supporting Windows 10/11 environments .
• Experience with Active Directory for account creation, password resets, and group management.
• Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
• Familiarity with networking basics (DNS, DHCP, VPN).
• Experience supporting conference rooms, telephony, or video conferencing systems.
• Strong communication and interpersonal skills; proven ability to deliver excellent customer service.
• Experience using a ticketing system (ServiceNow, Jira, or similar).
• Bachelor’s degree in IT/Computer Science or equivalent practical experience preferred.

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