Desktop Support Technician Job at HCLTech, Olive Branch, MS

RmpCUm1CZWJuc24zYlhBVDVMOVRVeWN0TWc9PQ==
  • HCLTech
  • Olive Branch, MS

Job Description

Job Description

Job Description: -

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes:
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to End Users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Tags

Local area, Immediate start,

Similar Jobs

Iron Woman Construction & Environmental Services

Forestry Equipment Operator Job at Iron Woman Construction & Environmental Services

 ...Job Description Job Description Job Title: Forestry Equipment Operator Location: Stibnite Mine Development Project, Central Idaho Job Type: Full-time, 19 days on / 9 days off schedule Pay Range : $40.00 - $48.00 Company Overview Iron Woman Mining... 

Nike

Principal, North America Government & Public Affairs - World Headquarters Region Job at Nike

 ...for a Principal, North America Government & Public Affairs (NA GPA) - World Headquarters (WHQ) Region to be a critical member of the Nike NA GPA team based at our WHQ near Beaverton, OR. The director-level role will leverage and mobilize Nike resources, assets,... 

Pampered Petz LLC

Part Time Pet Sitter & Dog Walker Job at Pampered Petz LLC

 ...Job Description Job Description Pampered Petz is looking for an exceptional personto join our amazing pet care team! This position is best for those looking for long-term part-time work or supplemental income Company Overview Do you LOVE animals and have a flexible... 

Patrique Mercier Recruitment TR

Dutch Speaking Recruiter - No Experience Needed - Work Remote Worldwide Job at Patrique Mercier Recruitment TR

 ...opportunity for a Dutch Speaking Recruiter with no experience necessary! This fully remote position allows you...  ...Bonus ~2 Extra Salaries Per Year ~ Fully Paid Training ~ Great Salary ~ Fully Paid Relocation Package ( flight, transfer and hotel )... 

SynergisticIT

Entry/Junior Level Data Analyst Job at SynergisticIT

Job Market Update 2024 is finally here and we hope the job market improves however as per a resume builder survey based on response from more than 900 companies, 4 out of 10 companies are planning to have layoffs in 2024 or have a hiring freeze. Almost 390,000 tech employees...