Job Description
Main Street Cyclery is Hiring!
About MSC:
With 3 locations within West/North Orange County, Ca doing business for over 50 years, we are one of the area’s fastest-growing recreational bicycle dealers and we are looking for a Bicycle Mechanic - Level II to help elevate the level of service we provide to the local cycling community. This role will be an integral part of our team as we continue to solidify our position as a leading bicycle dealer in our local areas.
The Role:
The Bicycle Mechanic - Level II (BM2) plays a critical, consumer-facing role at Main Street Cyclery. You will provide friendly, efficient service to customers in need of all manner of repair and maintenance on their bicycles. Additionally, the mechanic assists in providing customer service to sales and rental customers when necessary. The BM2 is responsible for the opening and closing of the repair shop facilities, review and updating daily work orders assigned to them in the Lightspeed operating system, executing repairs and maintenance as directed by work orders, building new bikes for floor display as directed by management, and providing customer service and rental assistance as needed throughout normal shop operation hours. Due to the seasonal nature of the bicycle business, the mechanic understands that they may be needed for additional hours. The bicycle mechanic II is often the main point of contact with the customer base, and as such should operate with a “service first” mindset, ensuring all store/repair customers have a superior experience during their visit to Main Street Cyclery.
WE RESPECTFULLY REQUEST THAT ONLY QUALIFIED APPLICANTS APPLY.
Qualifications:
The successful candidate will provide a resume or other document highlighting their experience as a bicycle mechanic or bicycle specific training/education they have received which qualifies them for this highy-technical role. Job responsibilities will include but are not limited to the following:
· Open/prepare repair shop for daily maintenance upon arrival.
· Re-organize customer bikes in for repair and rental bike stock (where applicable) as needed each day upon arrival to ensure an efficient working and sales environment in the repair area.
· Review Lightspeed work order schedule and check MSC Slack for daily direction on repair and maintenance orders received.
· Receive bikes in for repair from customers, providing clear and concise explanations of recommended repairs while customer is present.
· Review work orders received previously from other staff members to ensure accuracy of information provided to customers.
· Communicate with customers as needed via telephone, email or text; before and during repair process to ensure recommended work is approved prior to work start.
· Communicate with customers when work order is complete and advise them of pick-up
· As needed: provide sales and customer service support to customers on the sales floor - Upwards of 20% of the time.
· Build new bikes for merchandising on the MSC sales floor.
Additionally, the successful candidate will have a history of operating with a high level of integrity both personally and professionally. He/she will treat customers and co-workers with respect and be an agent for positive change within the company.
Please contact us directly for any additional information or send resume. We are family owned, community based and provide great benefits from vacation to 401K. We believe in taking care of our employees as they take care of our customers.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Experience:
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